Shipping Policy 運輸條款

Shipping Policy 運輸條款

Pre-Order Stock Product

To avoid delay shipping on other pre-order stock products and ready stock products, please place each pre-order stock product in a separate order.
If all items placed in the same order are shipped together. Estimated production time on all Pre-Orders is 6-8 weeks from the closing date of pre-order listing.

Calculating Cost

Shipping costs will be calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

Within Peninsular Malaysia

We used Line Clear Express & Logistics for sending all the parcel, delivery door to door service

East Malaysia

We used Pos Malaysia for sending all the parcel, you may choose Air Parcel/Poslaju service.
You can check the estimated shipping rate before proceeding to checkout.

When will you ship my order?

Your order will be ship out within 24-48 hours once payment details have been approved.
Orders received on a public holiday/weekend will be shipped out the next working day.

When will I receive my order?

For Peninsula Malaysia, in normal circumstances, the parcel shall reach you in 1-3 working days.

For East Malaysia:

– If you choose to ship via Air Parcel, it takes 10-14 working days to reach you.

– Poslaju: you shall receive your parcel in 2-5 working days.

Alternatively, if you would like us to deliver at a particular time, please write down at “Special Instructions” so that we try to process your request as seamlessly as possible

How to track my parcel?

Once your online order has been shipped, you will receive an email with tracking info so that you can track and trace your order at any time.
Please take note that tracking numbers may take a few hours to be reflected in the tracking system after you have received the delivery confirmation email.

What if I'm not in at the time of delivery?

All un-attempted parcels will be returned to us. Resending cost will be charged for the next delivery arrangement.

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