Return & Refund Policy 退貨條款

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Return & Refund Policy 退貨條款

Return Policy

Please double check your order upon checkout as all goods sold are NON-returnable, NON-refundable and NON-exchangeable.
All the colors of the picture will be different from the real product, treated as normal.

Wrongly Order Product (Not Applicable)

Wrongly Order Product or Accidentally Order Product reason will not be entertained. The customer is responsible to check their order summary in the Cart Page & Check Out Page before proceeding to make payment.

Incorrect / Damaged item

We apologize if we had sent you a defective /incorrect item. As the product we sell is limited imported from overseas and will be double checked before shipped out. If the defect does not affect the use of the item, we have the right not to make replacement.

Kindly contact our customer service with a snapshot of the defective products or incorrect products within 72 hours after received parcel and our team will assist you in this. If a report is made after 72 hours, the claim will be automatically rejected.

Who will pay for postage for exchanging damaged/defected products?

We will be responsible for postage incurred for returns and redelivery.
In the event that a returned product is not damaged after inspection by our relevant supplier, the postage fee to redeliver the item is to be borne solely by the customer.

How do I return something to you?

Contact us and provide us with your Order ID, name of the item and the reason for returning (picture/video). Our customer team will be happy to assist you with the return process.

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in the original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Hmama Book Forest will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 14 working days after the confirmation.

Please return your purchase to the following address:

Hmama Book Forest

No.69, Taman Pelangi 2, Lorong Pelangi 2/4,
32000 Sitiawan, Perak.
Tel: 017-7195789

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